Help
Frequently Asked Questions (FAQs)
The following sections contain FAQs about the Interactive Investor Share Dealing service.
- Apply for an account
- Managing my account
- Placing a deal
- Trading US stocks
- Access and security
- Charges
- TradePlan orders
- Placing a TradePlan order
Interactive Investor Share Dealing Contact Centre
If you can't find the answer to your question here please contact our Interactive Investor Share Dealing contact centre on 0845 882 3325.
Our Customer Services team is available to answer your questions from Monday to Friday, 8am to 9.15pm and some English Public Bank Holidays. Details can be found on our website at the time.
Live Assistance is a new tool we are offering to customers which allows you to 'chat' directly to a member of our Customer Services Team when using the Interactive Investor Share Dealing service.
Hit the 'Go' button when using your Share Dealing account and you will be connected to an agent who will be able to assist you with any queries whilst you remain connected to the internet. This is a completely secure connection therefore you can safely give any personal information to the agent to assist them with your enquiries
Live Assistance is available from 8am-6pm Monday to Friday.
When are the markets closed?
| London | New York |
|---|---|
| 1 Jan | 1 Jan |
| 21 Jan | |
| 18 Feb | |
| 21 Mar | |
| 24 Mar | |
| 5 May | |
| 26 May | 26 May |
| 4 Jul | |
| 25 Aug | |
| 1 Sep | |
| 13 Oct | |
| 11 Nov | |
| 27 Nov | |
| 25/26 Dec | 25 Dec |
| London | New York |
|---|---|
| 1 Jan | 1 Jan |
| 19 Jan | |
| 16 Feb | |
| 10 Apr | |
| 13 Apr | |
| 3 May | |
| 31 May | 25 May |
| 3 Jul | |
| 30 Aug | |
| 7 Sep | |
| 12 Oct | |
| 11 Nov | |
| 26 Nov | |
| 25 Dec | 25 Dec |
| 28 Dec |
Need help?
- Telephone: 0845 882 3325
- Find answers to questions in the Knowledge Base
- Use our online support form
